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Qingdao Tongsan Plastic Machinery Co., Ltd.

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FAQ

PROBLEM

  • Q: Why choose us?
    A:

    We have 23 years of production experience and engineer team, and 20 years of rich experience in foreign trade and export. At present, we have provided professional integrated solutions for customers in more than 50 countries overseas


  • Q: What service do we provide?
    A:

    Professional production equipment and R & D capability,


    24-hour online pre-sales and after-sales system,


    Support customized design and integrated solutions,


  • Q: Payment terms:
    A:

    30% of the total amount should be paid by wire transfer as a down payment, and the balance (70% of the total amount) should be paid (at sight) before the delivery of the wire transfer or irrevocable letter of credit.

  • Q: Delivery terms:
    A:

    4.1 Delivery terms: FOB Qingdao Port.

    4.2 Delivery deadline: within 30-60 working days after receiving the advance payment, the seller shall notify the buyer to inspect. The seller should complete the packaging of the goods within 15 working days after receiving the full payment and be ready for shipment.

    4.3 Supervised loading: The seller should inform the buyer of the exact loading time, and the buyer should arrange the scope of supervised loading.

  • Q: Warranty terms:
    A:

    5.1 Warranty period: 12 months from the first day of operation of the machine in the customer's warehouse

    5.2 The seller shall guarantee that the service and spare parts are free of charge during the entire equipment warranty period.

    5.3 LIFELONG service: After the 12-month warranty, the seller shall provide LIFELONG service for the sold goods, and the buyer shall pay for the required spare parts.

  • Q: Inspection:
    A:

    After the machine is completed, the seller should notify the buyer to inspect before delivery, and the seller guarantees that all the goods sold are of good quality. The seller does not bear the material cost of the machine inspection in the seller's factory.
    The buyer should come to the seller's factory for inspection, or the buyer can invite any third party to enter the seller's factory for inspection.

  • Q: Installation and equipment debugging:
    A:

    If the buyer needs it, the seller should send a team of technicians to the buyer's factory for full-line operation of installation and testing, and the buyer should lift the price of the entire food/location and group purchase information (aircraft, food,hotel, etc.), and charge the engineer 100 USD/day/engineer's cost.